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Bank/Credit Union Connection issues

HokieDon

First I began getting connection errors with Atlantic Union Bank. It seemed to begin when AUB had a bank disclosure window open upon login. I resolved that, and re-added AUB. But I still get the error and it is not updating.

Now I also am getting an error when Updating Virginia Credit Union. Have gone through the Fix-It process and re-added. But still not connecting.

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Quicken Anja

Hello @HokieDon,

To better assist you further, could you please provide the exact error code(s) you are receiving for each financial institution?

Thank you!

HokieDon

AUB error CC-800

Went through the FixIt. Reset the account. Received "Success!" confirmation that account had been reset.

Went through One Step Update again. And AUB "Needs your attention". Error CC-800

HokieDon

VCU error CC-800

I have gone through the fixits, Gone through resetting or adding both these accounts and I get Success confirmations then right back to this error.

Quicken Anja

Thank you for following up!

Have you already tried the troubleshooting instructions found in this error-specific support article regarding error CC-800? If not, be sure to not skip any steps.

Let us know how it goes!

HokieDon

I appreciate your response, and I will try this again. However, this problem did not begin after I deactivated or deleted an account, so I am not optimistic.

HokieDon

I may have found at least part of the problem. There were actually 2 accounts at VCU. I didn't use one and had hidden it. After I exposed it and deactivated and re-added it, the VCU error went away.

The AUB error remained. However, it cleared eventually and now seems to be updating correctly. As I said, I believe the problems with AUB began when a disclosure notice was posted online that blocked normal access to the website.

Thank you for your attention.