Amex not downloading

jgoodgravure
jgoodgravure Quicken Windows Subscription Member ✭✭
edited February 18 in All Things Canadian (Mac)

I am a long time user of Quicken Home and Business for Windows. Beginning in November 2023 my AMEX CC no longer downloads into Quicken. I tried resetting the account and deactivate/reactivate to no avail. Is anyone at Quicken working on this issue? It has been ongoing with many users affected. Is there a fix in progress?

Jon

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jgoodgravure,

    Are you receiving any error codes or messages? What is your connection method with American Express? You can see the connection method by navigating to Settings > Downloads > Connection Type. Did you notice this issue begin to occur after a recent update?

    Thanks!

    -Quicken Jasmine

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  • MACCOMP
    MACCOMP Quicken Windows Subscription Member

    I haev the same issue any software update on the Horizon - 2 Amex Accounts one works one does not

  • jgoodgravure
    jgoodgravure Quicken Windows Subscription Member ✭✭

    No error codes or messages, simply no transactions are downloaded. This happened around the first of November 2023. I do not remember a download at that time. Download method is Express Web Connect.

    People have made Quicken aware of this issue since November is anything being done to fx it?

  • jgoodgravure
    jgoodgravure Quicken Windows Subscription Member ✭✭

    I don't know why this is in Mac and Canada

  • jgoodgravure
    jgoodgravure Quicken Windows Subscription Member ✭✭

    I found a work around by going to the Amex website and manually downloading the transactions and importing them. It did create some duplicate transactions but at least I have the info. I sure hope Quicken fixes this problem. It is noted on the Amex website Download page.

This discussion has been closed.

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