Bank downloads failing

Happy Warrior

I am using Windows. When I attempted to use One Step Update today, it downloaded several accounts but hung up on several: USAA, American Express and Chase. I had to restart the program. I also tried to download the individual accounts with the same result.

Quicken Kristina

Hello @Happy Warrior,

To troubleshoot this issue, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Please let me know how it goes!

Michael Rosen

[Removed - Speculation]

Happy Warrior

Neither validation process worked. The data report includes this, "QEL: The old file was corrupt and only some of the data has been recovered."

Quicken Kristina

Thank you for your reply,

That message usually indicates that the validation found an issue it wasn't able to repair. I recommend restoring a backup from before the issue started, if possible, then test to see if the issue is resolved in the newly restored file.

I hope this helps!

Happy Warrior

Working again. Thanks!

Quicken Kristina

Thank you for your reply,

I'm glad to hear it's working again.

Please feel free to reach out if you need further assistance!