ONGOING! 2/3/24 Citi - Crashing while trying to migrate or add accounts

Quicken Kristina

Some users have reported that their Quicken crashes when attempting to migrate or add Citi accounts. Some users report that it occurs after clicking the reauthorize button or after going through the authorization process with Citi, when trying to link the accounts in Quicken.

If you encounter this issue, in your Quicken please report the issue by going to Help>Report a Problem, reference Ticket #10758715, describe the steps you did prior to the crash, and please include the log files (they should be pre-selected).

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket #10758715)

Quicken Kristina

UPDATE 1/27/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 2/3/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!