Citibank Costco Card OL-209-B

TZ01
TZ01 Quicken Windows Subscription Member ✭✭
edited March 2 in Errors and Troubleshooting (Windows)

This started in the last few days, it was working perfectly fine, and all of a sudden, I get OL-209-B whenever I tried to update quicken. it has been like this for the last few days. is it really server down or something else?

Answers

  • JRod
    JRod Quicken Windows Subscription Member ✭✭✭✭

    Citibank credit cards stopped working for me this week. Other threads on the topic out there and seems related to latest Quicken update to R54.9 this week.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @TZ01 and @JRod,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • TZ01
    TZ01 Quicken Windows Subscription Member ✭✭

    HI Jasmine, thank you for reaching out. After getting OL-209-B error for 5 days, I finally went ahead and deactivated and then reactivated Citibank connection, now it no longer throw any errors, but I am not getting transaction downloaded in January.

  • Jeff0825
    Jeff0825 Quicken Windows Subscription Member
    edited January 29

    I switched to the new way to synch too. I have a Citi Costco card that says it synchs, says it downloads the last several years of transactions, but there are no new transactions. I have a LOT of new settled transactions on the website. I also have a Citi checking and savings account and they won't synch since being forced to this new way to synch too. [Removed - Rant]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @TZ01 and @Jeff0825,

    When deactivating and reactivating your Citi Bank account(s), did you deactivate all accounts with this financial institution before reactivating?

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • TZ01
    TZ01 Quicken Windows Subscription Member ✭✭

    I don't have multiple Citibank accounts, just 1. so I just deactivate it. now it connects with no errors, but no transactions at all.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Is the account still setup for Direct Connect? (Citi is changing over to Express Web Connect +, but for one credit card like the Costco Visa Anywhere card, it can still use Direct Connect. I'm using it without any problems.)

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  • TZ01
    TZ01 Quicken Windows Subscription Member ✭✭

    after deactivate and reactive, it's now set up as express web connect.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Oops, I forgot, R54.9 (and now R54.16) broke this! You can't get Direct Connect setup with them!

    You would have to install R53.23 to get back to using Direct Connect.

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