Investment accounts showing incorrect balances (Quicken Mac 7.5.1)

Question

I'm having issues with 2 separate investment accounts not showing the correct total balance. When I go to correct the connection issue - both accounts show the correct balances that are found on each of those websites, however then when I continue forward to link them to the respective account they show up with lower balances…One issue I can tell is the money market fund balances are missing and the other issue is a certain stock transaction bucket isn't showing.

Its very confusing because it does show the higher balance when comparing it to what it sees on the website….but then it won't come through correctly.

I've read through discussions/comments of similar issues but none of the suggestions for correction are working.

any suggestions to correct this would be greatly appreciated.

Quicken Kristina · Answer

Thank you for your reply,

Since it is acting like data that previously was there vanished from your file, this may be a file specific issue.  Please restore a backup from before the issue started and test to see if the issue is resolved in that newly restored file, or if it returns once the accounts update.

Let me know how it goes!

carona12@ · Answer

It was tracking the money when it was in cash…now that it was transferred to vanguard and into the Money market fund - it no longer includes it in the total. No transactions in the detail of this investment.

At&t - no transactions in the detail…it's like it dissapeared…but when I look at the online balance it shows both types of stock.

Quicken Kristina · Answer

Thank you for your reply,

Could you please clarify what you mean by it started to not include the cash/Money Market fund balance?  Was it previously tracking that fund as a security and then that security vanished?  Is it tracking it in the cash balance for the account?  If not, is there any transaction to account for the security/cash not reflecting?

For the 2 types of AT&T shares, when you say it previously was picking up both, but now is picking up only one, does it still show the other one at all?  If not, is there a transaction to account for that security no longer being there?

Are you getting any error messages with either financial institution?

Thank you!