cc-502 - Home Bank

billwing46
billwing46 Quicken Windows Subscription Member

Over the last 2-3 days, I have been getting a cc-502 error while doing One-Step Update. This has worked fine for many months - just started. I've tried several times over last several days, but keep getting error. I'm on Win-11 using Quicken V %54.9, Build 27.1.54.9.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @billwing46,

    We do currently have an Active Alert regarding various financial institutions receiving a CC-502 error message. Although Home Bank is not currently listed, this could be contributing to the issue that you are experiencing. You may follow this link to access that alert where you may bookmark it for all future updates.

    I apologize for any inconvenience caused.

    -Quicken Jasmine

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  • billwing46
    billwing46 Quicken Windows Subscription Member

    I just did a One Step Update around 10:30am Central and did NOT get the CC-502 error. Maybe it is fixed?

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @billwing46,

    Were you able to download transactions from Home Bank?

    -Quicken Jasmine

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  • billwing46
    billwing46 Quicken Windows Subscription Member

    I was able to perform a One-Step Update successfully for Home Bank without getting the CC-502 error. However, there were no transactions to download. In this case, I usually only get a monthly "dividend" update at the end of the month. I'll give it another try on the 31st or 1st of Feb.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @billwing46,

    Let us know!

    Thanks!

    -Quicken Jasmine

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This discussion has been closed.