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Cannot Connect to ChevronTexaco Gas Cards (Synchrony Card)

JoelAlbert

Hi,

All of a sudden I am getting timeout errors when downloading transaction data for my ChevronTexaco Gas Cards (hosted by Synchrony). It had been working for almost a year without issues.

I have tried Disconnecting and Reconnecting without any luck.

Any help will be apprecitated.

Thanks

Joel

MacStudio M1, Ventura 13.6.3

{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Retry Error"
}

$app_build_number: 705.51955.100
$app_version_string: 7.5.2
$model: Mac13,1
$os_version: 13.6.3
$screen_height: 1080
$screen_width: 1920
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 2A8278B9-AB0A-468C-9DEF-F9AA008A8B86
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2023-09-01 01:26:43 +0000
dataset_id: 395446368808240385
dataset_platform: QMAC
date (GMT): 2024-01-28 19:56:30
date (PST): 2024-01-28 11:56:30
desktopFileGuid: 2A8278B9-AB0A-468C-9DEF-F9AA008A8B86
document_qcs_id: 35908755243172352
documentDisplayName: Our Finances - 2024.quicken
documentUserId: 35908755243172352
documentUserName: Plattydriver@gmail.com
early_access: 0
installation_id: BBFD6529-43ED-493A-8D38-896A20DDD864
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: D4AC0C8C-985E-4833-970B-92F8B214B200
localTimeZone: America/Los_Angeles (PST)
mp_device_model: Mac13,1
rawAggregatorPref: fdp
receiptUserId: 35908755243172352
receiptUserName: Plattydriver@gmail.com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: America/Los_Angeles (PST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't set up (can't sign-in)

BID: 26286

FI name: Chevron and Texaco Credit Cards

request:
{
"credentials" : [
{
"value" : "JoelAlbert",
"key" : "742e3f8b-68b9-4889-b128-1953ac5f01c9",
"encrypted" : false
},
{
"encryptionKeyId" : "417144707739908354",
"value" : "qwbLoIJnkFda+WOYkfJVujps7DxXjmHQDgoBqiq3fg29BlZ2Y9n0fAkhWwZvPikv6jsPKDj6tdsEM5x25IjVwg7oCJcV8d20Ljsln2xI8YJz9R1lkzRtvyzRht6F+MQZE37Dtt1AVq/036B0YHFKmGC2wSOt2RtsjX46YggIt5buZpZYujP7hycfTgVGHIx69N76wq1q2yXrzfR3kUdva2Lknglt44JTi4DkSacuv/39cuOhm4d3Y0ejhK1wpoKdNyx1nYJU6GzzPJvC12mrl4650Bn3WRAU97s980qDWnWfCYZXJUPfgaYJiCTqC6b4uhnr/WJHebbaHo3fGNR56g==",
"key" : "14d4e258-2973-48a5-a1c8-2993eb4a43a8",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "5D7A6477-32EB-4D3B-A35B-9A87E8B4D51B",
"brandingId" : "26286"
}

response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/417156372668967172/poll",
"id" : "417156372668967172",
"resource" : {
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2024-01-28T19:56:14.085488929Z",
"aggStatus" : "NEW"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "417156372668967172",
"userModifiedAt" : "2024-01-28T19:56:14Z",
"modifiedAt" : "2024-01-28T19:56:14.485491728Z",
"clientId" : "5D7A6477-32EB-4D3B-A35B-9A87E8B4D51B",
"createdAt" : "2024-01-28T19:56:14.085554923Z",
"institutionId" : "69971820274531585",
"name" : "Chevron and Texaco Credit Cards"
},
"clientId" : "5D7A6477-32EB-4D3B-A35B-9A87E8B4D51B"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Retry Error"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "417156372668967172",
"isProcessing" : false
}

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Accepted answers

Quicken Jasmine

Hello @JoelAlbert,

We do currently have an active alert regarding error messages with various Synchrony Bank instances. You may follow this link to access that alert.

Thanks!

All comments

ihateupdates

SAME PROBLEM QUICKEN!!! CC-502 ERROR. BY NOW YOU KNOW THIS IS A PROBLEM!!! FIX IT!!! GET WITH SYNCHRONY AND SOLVE THE ISSUE FROM WHATEVER [Removed - Language] UPDATE RESULTED IN THIS! IT SEEMS YOU SHOULD HAVE ENOUGH COMPLAINTS TO GET OFF YOUR BUTT AND DO SOMETHING. FOR YEARS, I WONDER WHAT WHY I PAY YOU TO RAISE MY BLOOD PRESSURE EVERYTIME THERE'S AN UPDATE AND I CAN'T DON MY NORMAL DAILY PROCEDURES WITH YOUR PROGRAM! YOU REACHED PERFECTION YEARS AGO! STOP MESSING WITH IT!

FIX IT!

FIX IT! FIX IT!

FIX IT NOW. NOT TOMORROW! NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Quicken Jasmine

Hello @JoelAlbert and @ihateupdates,

We do currently have an active alert regarding CC-502/FDP-102 error messages with various financial institutions, this could be contributing to the issues that you are experiencing. You may follow this link to access the alert where you may bookmark it for any further updates.

I apologize for any inconvenience caused in the meantime.

JoelAlbert

https://community.quicken.com/discussion/comment/20413933#Comment_20413933

Jasmine,

Thanks for the reply — will check out the link and cross my fingers. Appreciate the insights!

Quicken Jasmine

Hello @JoelAlbert,

I am happy to be of assistance.

Please do not hesitate to reach out with any further questions or concerns!

JoelAlbert

My issue is still outstanding and Synchrony Bank/ChevronTexaco Cards are NOT included in the alert on the linked issue. Given this just started occurring (as reported) and that issue is MONTHS OLD. I think there is something else going on. Can we escalate this for further investigation????

JoelAlbert

This issue is still outstanding!!!! The connection is still reporting the SAME Error. How do I get this escalated????

Quicken Jasmine

Hello @JoelAlbert,

We do currently have an active alert regarding error messages with various Synchrony Bank instances. You may follow this link to access that alert.

Thanks!

Jeffre

https://community.quicken.com/discussion/comment/20413929#Comment_20413929

I couldn't agree more! (ihateupdates) is certainly justified to loose it. A simple "were looking into it and thank you for letting us know" is unacceptable. I just don't get it, [Removed - Rant]

JoelAlbert

It seems that this problem is STILL NOT resolved and there have been no updates to the Active Alert in the last 3 weeks. Is there anyway we can put pressure on to Resolve this issue or at least get a better explanation of what the problem is?