Error Code CC-501 www.bankofcavecity.com

cc_Carpenters

Quicken still cannot connect to Bank of Cave City (I just checked now), error CC-501. This has been going on for several months. Would appreciate your prompt action and response. Reports have been sent with screen shot (using the report button on Quicken).

Compensation to your clients should be considered with this disruption of services that's been going on for a long time.

Quicken Jasmine

Hello @cc_Carpenters@live1,

Due to the length of time that you have been experiencing this issue, you will need to contact Quicken Support directly for assistance.

While submitting a problem report provides the logs that our support agents will need to escalate, they are unable to proceed with escalation unless they have you live on the phone or chat with them. Submitting a problem report without contacting support will only be used for tracking and investigative purposes when there is a widespread issue. And as stated at the top of the problem report submission screen, you will not receive a direct response by submitting.

Additionally, escalations cannot be done from here in the Community as our support agents have a specific protocol to follow and the necessary tools available in order to do so that this channel, unfortunately, does not.

Please contact Quicken Support directly to receive proper assistance to escalate and resolve this error! Thank you.