I subscribed to Quicken (Classic Starter) on the 15th Jan.
In the first instance, attempting to connect through the "best results" told me my debit card number did not exist!!. So I then tried the next option … Other Results..Bank of Montreal. That worked and for several days I was able to get updates to my accounts which included a Canadian Chequing Account a US$ Savings Account, a Mastercard account, an 5 Lines of Credit accounts.
To cut a long story short, updates stopped working about a week later. I finally contacted Support yesterday for assistance. After about 2 hrs on the phone with many unsuccessful attempts, I was finally instructed to create a NEW File. I added a NEW ACCOUNT as above; but this time only 3, the Canadian Chequing Account, US$ Savings Account, and Mastercard account, were added to the file. None of the 5 lines of Credit accounts were added. Additionally, those 3 accounts only showed an OPENING BALANCE (which is actually the closing balances on the 3 accounts) with not a single transaction downloaded.
And that's the case today also…… no transactions can be downloaded through BMO.
I would add that I also added a CIBC Mastercard account to this NEW file, and that account has successfully downloaded about 90 days worth of transactions.
Seriously considering getting a refund of my subscription from Quicken
