Quicken on the Web and Quicken Mobile not updating mutual fund prices

hdmster

For the past two days (at least) neither Quicken -on-the web nor Quicken Mobile show updated prices for mutual funds, although my Quicken Classic on Windows does it correctly. I have reset my cloud data, but that did not seem to change anything.

Quicken Anja

Hello @hdmster,

For clarification; before you reset your cloud data from your Quicken desktop program, did you also verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below)?

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). After that, please save a backup (just in case), and perform another cloud reset exactly as instructed below (be sure not to skip any steps as doing so can affect the end result).

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data
   
   
6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
7. Wait for the sync reset to finish
8. Navigate to the Mobile & Web dropdown menu 
9. Select Cloud Sync to resync your data and to make sure no errors occur
10. Wait for it to finish syncing 
11. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

Let us know how it goes!

hdmster

Hi Anja. The issue still persists. I have reset the cloud data several times and also verified that the dataset name matches the filename.

It seems that the Mutual fund prices shown are delayed by one full day, so the app is not updating the prices each evening when the mutual funds report the new NAVs. The gain for the day always shows as $0. The prices shown the following morning are the prices from the previous day.

ETF and stock prices are correctly reported. Also, Quicken for Windows works correctly. The problem is on Quicken Mobile and Quicken on the Web.

Quicken Anja

Thank you for following up, though I'm sorry to hear the issue persists.

Since, unfortunately, the previous steps have failed so far, next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please proceed to save a backup (just in case) and sign out of your Mobile and Web apps. From there, in your desktop program, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
5. Select the Cloud Account Name used for your main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button, sign in to the Mobile/Web apps and see whether or not the issue persists. You can then also delete the new file you previously created as well as its cloud account.

Let us know how it goes!

ghcpacmb

I have had this problem for months. Because of this and other problems, I deleted Quicken from my iPad and iPhone. The problem persists on Quicken Online—mutual fund prices are off by one day even after a sync. The dataset is correct.

I now just update my investment accounts on my desktop.

hdmster

Thank you Anja, that did the trick! Both the mobile and web app work correctly now.

Quicken Anja

@hdmster You're welcome and thanks for the update! Glad to hear the issue has been resolved. 🙂