Quicken budget (Mac) not syncing with mobile App

JamesX714
JamesX714 Quicken Canada Subscription Member ✭✭

anyway to force the budget to start syncing with mobile app (iOS) again?

I tried turning the mobile sync on quicken for Mac (off and back on).

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JamesX714,

    This could be an issue with the cloud communication between the desktop and the mobile application.

    To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.

    1. Navigate to the Quicken dropdown menu 
    2. Preferences... 
    3. Mobile, Web & Alerts
    4. Use the toggle button on the left to turn Sync OFF 
    5. Click Disable Sync
    6. Navigate to Connected Services
    7. Click Reset (click Reset again on the pop-up box)
    8. Once the Reset completes, navigate back to Mobile, Web & Alerts
    9. Use the toggle button on the left to turn Sync ON
    10. Click Enable Sync

    Once that is done, go back to Mobile, Web & Alerts to select/deselect the accounts as desired and see if the issue continues to persist.

    Please let me know how this goes!

    -Quicken Jasmine

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  • JamesX714
    JamesX714 Quicken Canada Subscription Member ✭✭

    tx for the help Jasmine, unfortunately still no budget sync to mobile. ☹️

  • JamesX714
    JamesX714 Quicken Canada Subscription Member ✭✭

    just a heads up , I kept tinkering around and finally got my budget to sync.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JamesX714,

    Thank you for coming back to update us.

    Would you mind sharing the troubleshooting steps that you took?

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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