Citibank requiring reauthorization on every sync

quad
quad Quicken Windows Subscription Member ✭✭
edited March 4 in Download, Add/Update Accounts (Windows)

Ever since the change in connection (and I was finally able to get past the blank page issue), every time I run an update (one step or otherwise), the sync fails and I have to go through the entire process of reauthorization through the site and re-link all the accounts.

Is there a reason why this is happening?

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Comments

  • popswilcox
    popswilcox Quicken Windows 2017 Member

    I have the same problem!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @quad & @popswilcox,

    To assist with this issue, please provide more information. How is the update failing? Are you getting any error messages/codes? If not, then what is happening when you try to update? What is prompting you to go through the reauthorization process again?

    I look forward to your replies!

    Quicken Kristina

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  • quad
    quad Quicken Windows Subscription Member ✭✭

    It seems to be ok now. I think I had authorized my banking and credit card accounts during separate 'authorizations.' I deactivated all and then reauthorized them together - I have not been asked to reauthorize since then. Will post back here if it happens again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow up,

    I'm glad to hear it seem to be working correctly.

    Please reach back out if the issue returns!

    Quicken Kristina

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