Citibank requiring reauthorization on every sync

quad

Ever since the change in connection (and I was finally able to get past the blank page issue), every time I run an update (one step or otherwise), the sync fails and I have to go through the entire process of reauthorization through the site and re-link all the accounts.

Is there a reason why this is happening?

popswilcox

I have the same problem!

Quicken Kristina

Hello @quad & @popswilcox,

To assist with this issue, please provide more information. How is the update failing? Are you getting any error messages/codes? If not, then what is happening when you try to update? What is prompting you to go through the reauthorization process again?

I look forward to your replies!

quad

It seems to be ok now. I think I had authorized my banking and credit card accounts during separate 'authorizations.' I deactivated all and then reauthorized them together - I have not been asked to reauthorize since then. Will post back here if it happens again.

Quicken Kristina

Thank you for the follow up,

I'm glad to hear it seem to be working correctly.

Please reach back out if the issue returns!