(FDP-106) Dovenmuehle Mortgage don’t match accounts in Quicken. ... reconnecting your account.

psilunary

We have tried and tried reconnecting - it keeps failing. It worked last year.

How do I fix this connection?

Quicken Kristina

Hello @psilunary,

To troubleshoot this issue, please backup your Quicken file, then follow the directions in this article on FDP-106:

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI. 
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

I hope this helps!