Quicken created a duplicate invoice, and now refuses to delete or void it

Rick W.

This is really bizarre. I recorded a payment on INV 436. It went fine, except when I went back to the business invoice account to enter payment on another invoice, I noticed that INV 436 was still there and unpaid. I checked the corresponding account where the payment was deposited to, and Quicken did properly record a deposit for INV 436. So I proceeded to display INV 436 form and a message popped out "Some split data lost. Continue?" I tried to delete and void INV 436, but nothing happened, but now I have three INV 436s.

Quicken Classic Business and Personal, R54.16, Build 27.1.54.16. Windows 11.

Quicken Kristina

Hello @Rick W.,

To troubleshoot this issue, I recommend starting by checking for file specific issues. To do that, try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let me know how it goes!