Support tab results in "403 Forbidden"

Cindy_O

I am new to quicken and can't use the Support tab to find help, when I click on the Support tab I get the 403 Forbidden message. I'm using Quicken Classic Premier on a PC. I found a thread where someone else had the same issue and the suggestion was to change the browser settings to be less restrictive and to add www.quicken.com to the pop up exceptions. I did that for both Firefox and Microsoft Edge but I still get the message. Any other ideas?

Chris_QPW

Are you talking about this menu selection?

For me that takes me to:

https://www.quicken.com/support#contact-support

Cindy_O

That one and most of the other options in the top tier in the list above it, except How-to Videos and Quicken Community.

Chris_QPW

Try removing this folder:

C:\ProgramData\Quicken\Cache

Cindy_O

Thanks for the suggestion, unfortunately, it didn't work for me.

UKR

• Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See
• To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
  If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
• https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
• Have you recently enabled a VPN?
  If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
• If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
• Does your Antivirus software allow Quicken to connect to the Internet?
  Quicken needs to be able to establish outbound Internet connections for the program to work.
  For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
  See Check your firewall settings and ensure the following three entries are present:
  
  
  If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
• In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
  Click the Advanced tab.
  Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
  Turn off "Use SSL 3.0"
  Click Apply. Reboot.
• If all else fails: Try rebooting your network router. When done reboot your PC
• Please let us know which of the above solved your problem.