Small charge amounts are randomly not downloading from Bank of America (QWin)

System

This discussion was created from comments split from:

Small credit card transactions skipped from download (Q Mac)

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fjgnth76

Same problem with quicken windows. Started in January. Small charge amounts are randomly not downloading from Bank of America.

Quicken Kristina

Hello @fjgnth76,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

To troubleshoot this issue, please follow the instructions from the alert:

1. Save a backup.
2. Deactivate all the accounts associated with Bank of America.
3. Navigate to Bank of America's website, (https://www.bankofamerica.com/), look for third-party apps, and unlink Quicken.
4. After the accounts are unlinked, return to Quicken, and attempt to Add the Bank of America accounts by using the "+" button.

If the issue persists, reset the cloud:

1. Click on "Edit"
2. Select "Preferences"
3. Go to the "Mobile & Web" tab
4. Click on "Reset Cloud" Note: If you do not see an option to reset the cloud, then Sync is turned off. Turn Sync on, click OK, then go back to Edit>Preferences>Mobile & Web and click the Reset Cloud link. Once the reset finishes, you can turn Sync off again.

If the steps above do not resolve the issue, please reach out to Quicken Support for further assistance.

Thank you!

(Ticket #10595248)