Download problems with care credit error FDP 102

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annivision
annivision Member ✭
edited March 19 in Errors and Troubleshooting (Mac)

I have not been able to download transactions from Care Credit for weeks now. The website works fine. Here is the error message. It's the same company that processes Lowes credit card. Any suggestions?

Care Credit error.png

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @annivision,

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • David@Houston
    David@Houston Member ✭✭
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    Same problem. I called Care Credit/Synchrony Bank and the customer support person had no idea what Quicken was! My Synchrony Bank savings accounts download fine. I will keep checking back here for information. Thank you.

  • WRJFontenot
    WRJFontenot Member ✭✭
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    image.png

    I'm getting a CC-502 error when I try to add my new CareCredit account to Quicken.

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