RESOLVED 4/26/24 Farm Credit Services of America - $0 Account Balance

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Quicken Anja
Quicken Anja Moderator mod
edited April 26 in Alerts, Online Banking & Known Product Issues

Users will not be able to connect with their investment accounts. Due to the ongoing $0 investment account balance issue (explained below), we have blocked connections with the financial institution while we work on a solution. 

Since we have began blocking certain financial institutions, downloads may result in a message reading "Quicken could not find any accounts for this bank". This is the intended behavior.

We are aware of the issue with Farm Credit Services of America downloading investment accounts with $0 balances. This is mainly occurring on QMAC using Quicken Connect.

This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) is able to successfully capture account details but unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape is capturing all of the correct information.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10838704/CTP-9086)

-Quicken Anja
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  • Quicken Janean
    Quicken Janean Moderator admin
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    UPDATE 2/23/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Quicken Janean

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  • Quicken Anja
    Quicken Anja Moderator mod
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    ONGOING 3/1/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Janean
    Quicken Janean Moderator admin
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    RESOLVED 4/26/24

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Quicken Janean

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