OSU missing and mismatched transactions

Jeff Hendrickson

Windows R54.16

For the past 3+ weeks, every single day, OSU is: 1) failing to download some of the transactions from a Bank of Texas account, and 2) mismatching some of the newly downloaded transactions to previously cleared and reconciled transactions! (Auto entry = off.) There are four (4) other Bank of Texas accounts that do not have OSU issues (issues, therefore, not bank side).

Similarly, for a Citibank credit card account OSU occasionally fails to download some of the transactions, and occasionally attempts to match to previously cleared and reconciled transactions! There is one (1) other Citibank credit card account that does not have any OSU issues (issues, therefore, not bank side).

Attempted resolution actions: 1) Validate, 2) Super validate, 3) sign off and sign back in to Quicken Cloud, and 4) Deactivate and reactivate the problematic accounts. Problems remain.

What else can be tried?

Quicken Kristina

Hello @Jeff Hendrickson,

To troubleshoot this issue, since you've already tried Validate/Super Validate and they did not resolve the issue, I recommend that you try restoring a backup from before the issue started, if possible, then test to see if the issue persists in the newly restored file.

If the issue persists in the newly restored file, then please reach out to Quicken Support directly for further assistance, since they have access to tools we cannot access on the Community and are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!