File Not Backing Up

nstevens
nstevens Quicken Windows Subscription Member ✭✭
edited March 19 in Errors and Troubleshooting (Quicken on the Web)

When I try to back up my quicken file i get File Not Backedup message.

I already ran the file validation

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @nstevens,

    To troubleshoot this issue, please provide more information. When did this issue start? Is it intermittent, or does it happen every time you try to backup your file? What location are you trying to backup to (C drive, cloud storage, external drive, etc)? Does it make any difference if you try saving to a different location?

    On non-intuitive thing that can cause this issue is if the file name gets too long. To see if that is causing the issue, try changing the file name to something shorter (for instance, if there's a bunch of dates in the file name, remove all but the most recent).

    I look forward to your reply!

    Quicken Kristina

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