FirstMark - FDP-105

System

This discussion was created from comments split from: Anyone having issues with Firstmark Services while doing One Step Update.

RobGonzalez

I have been having problems for a couple of weeks. I keep getting the FDP-105. It looks like FirstMark added 2 step verification and that is when it started failing.

Now, when I try to reconnect, Quicken asks me if I want the code via Text or Email. If I pick text, I never get it (the phone number is correct). If I use email, I get the code and enter it into Quicken and get an FDP-105.

Logging in through a browser works fine.

Quicken Anja

Hello @RobGonzalez,

Please take a moment to review this error-specific support article regarding error 105.

As stated at the bottom of the article, if the error persists for more than 24 to 48 hours, then please contact Quicken Support directly for further assistance and possible escalation if they see fit.

Thank you!

S.Kaufman

I am having EXACTLY the same issue.

Lampornis

There are so many having this issue with multiple threads started by people trying to get help. I agree that initiation of 2FA by Firstmark appears to be when this began. It used to be that I would get the same FDP-105 error everyone else was getting but now, regardless of whether I select text or email, no verification code is sent. Sure hope that someone at Quicken takes notice and deals with this.

Lampornis

For anyone interested I spent time with support today. This issue has been escalated. The ticket number is #T10896291.