Can't re-authorize Citibank Mastercard Account

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BrianBD
BrianBD Quicken Windows Subscription Member ✭✭
edited March 2024 in Errors and Troubleshooting (Windows)

Since the recent email concerning a change in connection protocol with Citibank, I cannot make the connection. I get a blank white screen with the Citi logo in the upper left hand corner. Citi support says its a Quicken problem. Help, please.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @BrianBD,

    For clarification; Are you getting the blank white screen within the Quicken program or from the Citibank website?

    Check back and let us know!

    -Quicken Anja
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