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Bank of America - Not downloading transactions from a specific merchant

MN_Aladdin

Quicken Classic - Is there a reason why Quicken would fail to download payment transactions from a specific merchant? For about a month, I have had to manually enter the payments my husband makes to his work cafeteria. They're on the bank site, and they are posted (not pending). All other merchants are downloading without issue.

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Chris_QPW

https://community.quicken.com/discussion/comment/20420020#Comment_20420020

@mshiggins means is you get a one $3.77 transaction, but not a second one even though there are two or more of the posted at the financial institution. Same for the $4.85 transaction.

This is an ongoing problem for everyone using Express Web Connect/Express Web Connect + since about the start of the year.

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NotACPA

What merchant?

mshiggins

Is the amount always the same?

MN_Aladdin

Merchant = 4939 Ssh-san Diego San Diego Ca

Amounts have been both $3.77 and $4.85, so it isn't always the same.

Chris_QPW

https://community.quicken.com/discussion/comment/20420020#Comment_20420020

@mshiggins means is you get a one $3.77 transaction, but not a second one even though there are two or more of the posted at the financial institution. Same for the $4.85 transaction.

This is an ongoing problem for everyone using Express Web Connect/Express Web Connect + since about the start of the year.

MN_Aladdin

So, then yes, they are duplicated (and valid) charges. Thank you.