Quicken Crashing

System

This discussion was created from comments split from:

Schwab

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Linda_Santino

There is no error message. The program just crashes

Quicken Kristina

Hello @Linda_Santino,

To help troubleshoot this issue, please provide more information. When did you first notice this issue? Does it happen only when trying to update Schwab accounts? If not, what else triggers this behavior?

Having your Quicken file on a shared drive or synced with a cloud service can sometimes cause freezing or crashing. Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

I look forward to your response!