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Quicken for Mac unable to connect to UFCU

Mercurius

The problem started in November and was declared resolved a few days ago on this Quicken webpage:

https://community.quicken.com/discussion/7942868/resolved-2-22-24-university-federal-cu-fdp-106

However, the problem has not been resolved for me. I still get the same error. I have made several attempts over the last several days, and no dice. I have checked and double checked that I am entering the correct UFCU login credentials. I have tried disconnecting and reconnecting accounts, and it won't reconnect.

Quicken info:

Version 7.5.2 (Build 705.51955.100)

macOS 14.2.1

Here's the error I see:

An unexpected error occurred.

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

What should I do next?

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Comments

psh

I'm receiving FDP-102 and FDP-105 when trying to connect with GTFCU.

Their website is working.

Version 7.5.2 (Build 705.51955.100)

macOS 14.3.1

Quicken Jasmine

Hello @Mercurius,

If you are still experiencing an issue after the alert has been resolved, we suggest contacting Quicken Support directly as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.

Mercurius

Ok, will do, thanks

Quicken Jasmine

Hello @Mercurius,

Thank you!

Please do not hesitate to reach out with any further questions or concerns!

Mercurius

I used the chat support service last week, and the agent determined the UFCU problem is not resolved after all.