Quicken for Mac unable to connect to UFCU

The problem started in November and was declared resolved a few days ago on this Quicken webpage:

However, the problem has not been resolved for me. I still get the same error. I have made several attempts over the last several days, and no dice. I have checked and double checked that I am entering the correct UFCU login credentials. I have tried disconnecting and reconnecting accounts, and it won't reconnect.

Quicken info:

Version 7.5.2 (Build 705.51955.100)

macOS 14.2.1

Here's the error I see:

An unexpected error occurred.

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

What should I do next?

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Comments

  • psh
    psh Member ✭✭

    I'm receiving FDP-102 and FDP-105 when trying to connect with GTFCU.

    Their website is working.

    Version 7.5.2 (Build 705.51955.100)

    macOS 14.3.1

  • Hello @Mercurius,

    If you are still experiencing an issue after the alert has been resolved, we suggest contacting Quicken Support directly as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • Mercurius
    Mercurius Member ✭✭

    Ok, will do, thanks

  • Hello @Mercurius,

    Thank you!

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Mercurius
    Mercurius Member ✭✭

    I used the chat support service last week, and the agent determined the UFCU problem is not resolved after all.