Bank of America not downloading [Edited]

CindiO

For weeks I am having issues with downloading BOA transactions and balancing with Quicken. Missing or incorrect information. Is Quicken Support aware of this? Thank you

Quicken Kristina

Hello @CindiO,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

In the meantime, please try following these troubleshooting steps from the alert:

1. Save a backup of your Quicken file.
2. Deactivate all the accounts associated with Bank of America.
3. Navigate to Bank of America's website, (https://www.bankofamerica.com/), look for third-party apps, and unlink Quicken.
4. After the accounts are unlinked, return to Quicken, and attempt to Add the Bank of America accounts by using the "+" button.

If the issue persists, reset the cloud:

1. Click on "Quicken" in the top left corner, next to the Apple logo.
2. Select "Settings"
3. Go to the "Connected Services" tab
4. Click on "Reset"

If the issue persists after you have reset the cloud, then please reach out to Quicken Support directly for further assistance.

Thank you!

(Ticket #10595248)