No Support By Quicken

shoneinc
shoneinc Quicken Windows Subscription Member ✭✭
edited April 6 in Errors and Troubleshooting (Windows)

I have an outstanding issue than no one has responded to in the community concerning no updates for options pricing. Finally I have given up that the community is going to answer my question. So today I tried CHAT. Karen was the Quicken rep. I was chatting with her for 30 minutes and she was making no progress with me. She told she would have to end the chat session and she would call me. I confirmed my phone number with her and she ended the session. 8 hours later no call from Karen. I am very frustrated with the lack of support by Quicken and the community. All I want to know why my option pricing is no longer updating in my quicken while my equities are updated on demand. Someone somewhere please help me.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @shoneinc,

    I am sorry to hear about your negative experience with our Support team. If you don't mind, could you please provide a ticket number for this interaction you had with Support?

    Thank you!

    -Quicken Anja
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  • shoneinc
    shoneinc Quicken Windows Subscription Member ✭✭

    I do not have a ticket number that I know of. Where do I find it?

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