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Error with hidden accounts

System

This discussion was created from comments split from:

CC-800 error

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Windows

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John Hale

This error continues in my file after I corrected the errors. It shows in the "More Accounts" which are hidden, but there is no error. How can I eliminate this notice?

Quicken Kristina

Hello @John Hale,

To troubleshoot that issue, please follow these steps from the article on CC-800 errors:

First, backup your Quicken file.

Next, you'll need to deactivate the affected accounts:

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.

Then, reactivate the accounts:

Select Tools > Add Account
Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.

Let me know how it goes!