Desktop Issues
As of yesterday (3/2) the program hangs when attempting to load. It's as if there is no connection to the cloud based data file. I don't find any information on anyone with similar a issue. A clean reinstall and any of the canned fixes have been no help. I do not get any error codes, just a 'the program is not responding' dialog after clicking anywhere in the program shell.
Comments
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Is the data file size getting larger and larger when the file is hanging?
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
Your primary data should NOT be used from the cloud … for pretty much this reason.
You can store backups in the cloud, and you can download from the cloud, use the file on your computer and restore to the cloud … but don't use from the cloud directly.
Do you have a data file that's actually on your PC?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
No, I don't believe it is, just doesn't seem to be loading when the programs boots.
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Yes, the primary file is on the PC.
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What happens if you disable (the Windows setting, not pulling out the cable) your network connection (wired and wifi)?
What happens if you hold down the CTRL key when you double click on the Quicken icon?
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
No change. Programs open, asks for the file password and stops
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What happens were you to try to open the local copy of the file (ie., move file that is currently in the cloud directory to your desktop and have Quicken try to open that file)?
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@JohnGW9 - have you tried restoring from a backup file from before when this issue started?
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Start the program, it asks for the password and accepts it, then nothing. Was working as it should 2 days ago.
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This issue just started. I can't get to anything on the blank shell so I cannot restore.
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Have you tried deleting and reinstalling Quicken?
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@JohnGW9 - you can restore a backup file even if you are unable open your data file in Quicken. Go to your backup files. Choose one that is the closest before the issues occurred. (or any one you want but before the issues). Remove the backup extension "-backup" and resave the file. Make sure the file is on your c:\ drive. Double click on the file and see if it opens in Quicken.
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Yes. Fresh install this morning, no change
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No. When started the program goes to a blank screen after inputting the password. No title bar, no menus, nothing.
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Okay, one more idea. Have you tried a different computer to zero in on whether the problem is the date file or the install (i.e., your computer)?
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I don't have that option. The last time I updated it was Friday 3/1 with no issues and now it's hanging for some reason.
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What happens if you set your computer date back to a date before the issue started?
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
Have you rebooted your computer? That can clear up a lot of things.
I'm staying on Quicken 2013 Premier for Windows.
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No change. The program does not load.
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Many times. Removed and load a clean install, no change
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Called support this morning. Was told there were no issues with the program and it must be my computer or setup. Allowed the tech to connect to my machine and as we waited for the program to load he said he had just come across a new issue related to the latest update and Windows 11. No fix available and no time frame given. Seems to have been corrected sometime this morning EST.
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