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Desktop Issues

JohnGW9

As of yesterday (3/2) the program hangs when attempting to load. It's as if there is no connection to the cloud based data file. I don't find any information on anyone with similar a issue. A clean reinstall and any of the canned fixes have been no help. I do not get any error codes, just a 'the program is not responding' dialog after clicking anywhere in the program shell.

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Comments

mshiggins

Is the data file size getting larger and larger when the file is hanging?

NotACPA

Your primary data should NOT be used from the cloud … for pretty much this reason.

You can store backups in the cloud, and you can download from the cloud, use the file on your computer and restore to the cloud … but don't use from the cloud directly.

Do you have a data file that's actually on your PC?

JohnGW9

No, I don't believe it is, just doesn't seem to be loading when the programs boots.

JohnGW9

Yes, the primary file is on the PC.

splasher

What happens if you disable (the Windows setting, not pulling out the cable) your network connection (wired and wifi)?

What happens if you hold down the CTRL key when you double click on the Quicken icon?

JohnGW9

No change. Programs open, asks for the file password and stops

JoelC

What happens were you to try to open the local copy of the file (ie., move file that is currently in the cloud directory to your desktop and have Quicken try to open that file)?

[Deleted User]

@JohnGW9 - have you tried restoring from a backup file from before when this issue started?

JohnGW9

Start the program, it asks for the password and accepts it, then nothing. Was working as it should 2 days ago.

JohnGW9

This issue just started. I can't get to anything on the blank shell so I cannot restore.

JoelC

Have you tried deleting and reinstalling Quicken?

[Deleted User]

@JohnGW9 - you can restore a backup file even if you are unable open your data file in Quicken. Go to your backup files. Choose one that is the closest before the issues occurred. (or any one you want but before the issues). Remove the backup extension "-backup" and resave the file. Make sure the file is on your c:\ drive. Double click on the file and see if it opens in Quicken.

JohnGW9

Yes. Fresh install this morning, no change

JohnGW9

No. When started the program goes to a blank screen after inputting the password. No title bar, no menus, nothing.

JoelC

Okay, one more idea. Have you tried a different computer to zero in on whether the problem is the date file or the install (i.e., your computer)?

JohnGW9

I don't have that option. The last time I updated it was Friday 3/1 with no issues and now it's hanging for some reason.

JoelC

@JohnGW9 One last idea. Do you have an older backup file that you try?

mshiggins

What happens if you set your computer date back to a date before the issue started?

volvogirl

Have you rebooted your computer? That can clear up a lot of things.

JohnGW9

No change. The program does not load.

JohnGW9

Many times. Removed and load a clean install, no change

JohnGW9

Called support this morning. Was told there were no issues with the program and it must be my computer or setup. Allowed the tech to connect to my machine and as we waited for the program to load he said he had just come across a new issue related to the latest update and Windows 11. No fix available and no time frame given. Seems to have been corrected sometime this morning EST.

JoelC

@JohnGW9 thrilled that it is working for you now.