lost data

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jcm48
jcm48 Member ✭✭

I spent 3 hrs on the phone with Support & they can't figure this out, so thought I'd throw it out to all of you. Both in Quicken search and overall C drive search, I find file folders, but there is NO ACCESSIBLE DATA in any of them. The folders show data (example, 5800 Mb), but when I open the file, there are no transactions. This is true for every Quicken file going back to 2012. In addition, all my saved reports have disappeared. I use OneDrive and iDrive, and the files aren't there either. And no, I didn't accidentally erase them all. The laptop is at my computer repair shop now where they're looking for the data...but does anyone have any bright ideas?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @jcm48,

    Would you mind sharing the ticket number that would have been given to you during your Quicken Support interaction?

    Thanks!

    -Quicken Jasmine

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