Truist CC-800

tonyjo

my Truist has been down for about 3 months… it says " not your fault.. enter manually."

Is anybody else having problems with truist.. or does your Truist work?

thanks tony

Quicken Jasmine

Hello @tonyjo,

Due to the length of time you have been experiencing this issue and the nature of the error message you are receiving, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.

tonyjo

thanks will do…

TCL Peter Rabbit

My connection to Truist just went down this weekend.

TCL Peter Rabbit

i connect to Truist, it asks me to select my verification method - text or phone - then never sends the security code.

TCL Peter Rabbit

i solved the problem using a workaround. Deavtivate online update for the account, then clear the financial institution name and account number from "General" tab. Click to add an account and type Truist. Instead of selecting Truist Online Banking, use the next line down - Truist Bank with a sunburst logo. This appears to be what old SunTrust users select. Worked like a charm. May have to change back at some point but works for now.

SwampGuy

TCL Peter Rabbit

Excellent! Worked for me!

chondronv

https://community.quicken.com/discussion/comment/20423376#Comment_20423376

Thanks TPR! I have also been having these issues for a couple of months now and this fix worked for me.

Funny thing is, one step update would download my transactions, but I would get the CC-800 error.

But it downloaded my transactions.

But I was getting an error.

But it was updating my transactions….

Damn OCD 😄

kathylair

Thanks TLC Peter Rabbit! This worked for me too but what a [Removed - Language] recreating all the accounts. I had called truist and they could not help me because I can sign on to the online banking with no problem I would love to know if this is a Truist problem or a Quicken issue. Ever since the truist mergers there have been problems.

TCL Peter Rabbit

@kathrylair - didn't have to recreate the accounts. deactivated online services for existing account and cleared financial institution name and account info. then just linked online to existing accounts. ended up changing connection to the Truist Bank with the "T" logo.