Synchrony CC-503 Error
Started getting CC-503 errors on quicken a few days ago with my Synchrony cards. Everything else works. I have not changed passwords, etc and can still logon to the accounts manually. Im running windows 11 with quicken completly updated.
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Synchrony, Discover, and Barclays, all started giving CC-503 Errors about a month ago. Password and ID is good. This seem to be a big problem.
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@Defcon are all of your EWC accounts having the CC-503 error? Have you tried setting up a test data file and trying to connect to any of these FIs? Do they still show the CC-503 error?
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Add Comenity account to this list also.
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No matter what I do Synchrony and Comenity accounts will not work.
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I am still getting cc-503 trying to add CareCredit account to Quicken.
Quicken Business and Personal-R60.15, Windows 11 PRO current on updates
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I am still getting error cc-503 when trying to connect to mysynchrony (Fleet Farm credit card)
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I am also getting cc-503 when trying to add CareCredit and also Generac accounts.
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this just started for me as well on several of my accounts.
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having this issue with my credit union account as of a few weeks ago. Support blames it on credit union
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Been have this issue since two Quicken update ago. It started with Marcus, then Lowes and two other accounts. This is getting old. If I have to manual enter on these five accounts, I guess I don't need to keep the subscription and start manual adding everything. Sent in support tickets and never even get a response that have received it and working on it. My subscription is up in June, so they have till then to get working. If not, then I'm back to manual entering and looking for other ways.
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Same here. New Computer, New Setup, I think these are all Direct Connect accounts. CC-503 for me so far is Discover, Chevron, AAA Visa and Synchrony. Its a obvious problem with lots of us and need to be fixed.
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Cant access synchrony account for 2 months always says did you mistype password, nothing has changed it just stopped working
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This has been going on way too long for many people. My ticket is over a month old now. Hard to believe they can’t fix this or at least give us an update letting us know they are even working on it. Very sad indeed.
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Yep….I started haing the Verizon Synchrony CC-503 issue yesterday. Sent a problem report to Quicken. Is this a temporary issue? Running the lastest version of Quicken Classsic on Windows 11.
Been having the CC-503 issue with Ally Bnak for over 2 months. Sent problem reports. Called support. Got a ticket number. No updates!
Quicken support: please chime in on these issues. Thanks.
Tom
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I see a lot of people having this issue with no resolution is quicken support monitor this room to provide a resolution to this issue. I am currently have it with Synchrony and Citi credit cards also.
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Nope and my ticket has been open for a few months now. They keep emailing me asking the same questions over and over. I really don’t think they talk to each other. It’s very sad to see them do this. As a customer since the beginning of time, it’s very frustrating.
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Still an issue with me as well…
Quicken Business and Personal-R60.15, Windows 11 PRO current on updates
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I'm having the same issue downloading transactions into my Synchrony cards - Sam's, Lowes. Quicken support says it's a Synchrony issue. Synchrony says its a Quicken issue. Refreshing the Synchrony cards using the Bill feature works so it seems as though the Quicken servers are successfully communicating with the Synchrony servers. Synchrony has recently added 2-factor authentication but I don't think that's the issue because downloading transactions wasn't working before this and Quicken doesn't prompt me for the PIN.
Quicken Error code CC-503
Quicken version R56.9
Build 7.1.56.9Windows 11 Home
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As of this morning, 5/30/24 @0500 PST I was able to add 2 accounts that got the 503 errors. Discover and Target.
Not sure what they did, I have not received a email yet about my ticket being resolved.
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I don't want to jinx myself, but…..
I deactivated both my Lowes and Verison Visa accounts and re-added them. Did my Lowes account first, this time (previous tries using the Verizon account did not work) and now, so far One Step Update works!!!!
It seems the Syncrhony interfaces with Quicken continues to be problematic……I noticed that new adds for Synchrony have the
CARD.syf.com (where CARD is lowes, verizonvisacard, etc…) as the default site. Maybe that fixed my issue.
I hope it continues to work! Fingers crossed!
Tom
Windows 11, latest Quicken version R56.9
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@tfhoughton did you need to set up a separate account and password at Synchronybank.com or does it interface to the Lowes Credit account? Where in Quicken did you look to find the interface path of card.syf.com?
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I have 2 cards - Lowes and Verizon - that use Synchrony. I must admit the connections have not been reliable and, at times, Synchrony forgets about one or the other. The way I "fixed" it was to Deactivate both accounts and add Lowes. Both accounts got re-established.
They are working for now. BTW…if you add the new accounts…the sites are company specific: lowes.syf.com, verizonvisacard.syf.com.
I hope that helps.
Tom
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Regarding passwords …I had to use the same login ID and password for both accounts. Synchrony has a portal that shows both accounts when you log into one or the other. I find it inconvenient. It is now a multi-step process to see detailed activity for a specific card.
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Solution for me (for Amazon):
Select "Add a new account." When it asks you to search for your financial institution, DO NOT SEARCH FOR SYNCHRONY BANK. Instead, search for "Amazon.com Store Card - Synchrony." Select this institution and Quicken will find your account and you can link it to your existing Amazon/Synchrony account. This solved the download issue for me. :-)
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anyone figure out how to get the Chevron/Texaco synchrony card to work?
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Hello @hmday,
If you are getting a CC-503 error and haven't already done so, I recommend that you backup your Quicken file, then follow these troubleshooting steps from this article on CC-503 errors:
Step One: Verify your bank login information
- Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
- Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.
Step Two: Verify your bank login at the bank's website
- Go to your bank's website and confirm that you're able to log in with the expected username and password.
- Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.
New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.
Step Three: Update your password(s) in Quicken
- Choose Tools > Account List.
- Click the Edit button next to the account you want to change the login ID for.
- In the Account Details window, click the Online Services tab.
- Click Reset Account.
- Enter the correct login ID and follow the on-screen prompts to complete the reset.
- If prompted, carefully LINK the accounts found to the existing accounts in Quicken.
After the reset process is complete, attempt your online session again.
If the issue persists
Try Deactivating and Reactivating the affected accounts:
- Choose Tools > Account List.
- Click the Edit button next to the account you want to change the login ID for.
- In the Account Details window, click the Online Services tab.
- Click Deactivate, and then click Yes to deactivate online services.
- Click Yes again, if necessary, to confirm your choice.
- Repeat these steps to deactivate all accounts at this same bank.
- Return to the Online Services tab and click Set up Now for each account you've deactivated.
- Enter the correct login ID and follow the on-screen prompts to activate your account.
If you are seeing a different error code/message, please provide more detail about what is happening so I can further assist.
Please let me know how it goes!
Quicken Kristina
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0 - Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
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@Quicken Kristina I have tried this recommendation several times without success. I have contacted support and reported the problem. I was told to try it after a few days, without success. Chevron has changed their website before you could download a quicken file into quicken from their site. That option has been removed. It hasn't worked for several months.
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Thank you for your reply,
If the troubleshooting above did not resolve the issue, then you would need to contact Quicken Support directly for further assistance, since they have access to tools that we on the Community can't access, and they're able to escalate the issue, if needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
You mentioned that you already contacted Support about this issue. When I check, I can see you reached out on 13 June about CC-929 errors (an error which can be triggered by too many failed login attempts in a certain period of time). Is that the contact with Support you're referring to?
I look forward to your reply!
Quicken Kristina
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@Yes it was…I told them I had a cc-503 error that turned into the cc-929 error. They said they were aware of the problem with Chevron Synchrony. I haven't heard if it has been fixed. Thank you for following up…
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Thank you for your reply @hmday,
I sent you a DM. Please check your inbox. You can access your inbox by clicking on the envelope icon near the upper right.
Thank you!
Quicken Kristina
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