Lost connection to BOA and the site won't authenticate my login

Jrrider96
Jrrider96 Quicken Windows Subscription Member
edited April 14 in Errors and Troubleshooting (Windows)

I lost connection to BOA yesterday and the site won't re-authenticate (no change to login or password). I could get into BOA internet banking just fine, but the site won't authenticate anymore. Called BOA and they said to contact Quicken as they don't see issues on their side. Called Quicken and they said to contact BOA as issue is on BOA side. Going around in circle here. I cleared cache in Chrome and rebooted computer a few times, still having the issue.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jrrider96,

    Are you receiving any error codes or messages? What is the ticket number that was given to you during your interaction with Quicken Support?

    Thanks!

    -Quicken Jasmine

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