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Fidelity NetBenefits will not download - History list error 2000 (QMAC)

MajorHavoc

[Removed - Windows]

Today 3/14/2024 (Thursday afternoon PDT), I am now getting this on two accounts, both linked to Fidelity Net Benefits. The error I am seeing is:

"We were unable to connect. Message from Fidelity NetBenefits: History list error (2000)"

I have found a number of messages similar to this in these posts all closed and supposedly fixed. Seems, not fixed after all.

Any ideas how I get this working again?

Thank you

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Comments

Alan

Thursday, March 14th I am have the same error on Quicken Premier Mac. I disconnected the account and reconnected it and still getting error 2000

RobGonzalez

Seeing same issue. Started today, March 14.

WRW60120

Same problem on Quicken Deluxe for Mac, but it's only our two Fidelity 401(k) accounts (NetBenefits site). Fidelity brokerage accounts are connecting fine.

Rhushabh Mehta

I am having the same error - any updates?

rafabrega

The same problem on Quicken Deluxe for Mac Net benefits for me as well.

dvoeks

Same problem on Quicken Classic Deluxe for Mac - Fidelity Netbenefits

Alan

Quicken has not acknowledged the problem yet. Only the users.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

joegz9101

I was prompted by Quicken to update. The NetBenefits download worked afterwards. Not entirely sure it was due to the update that it worked, but for whatever it is worth I thought I would mention it for those following.

cfeverhart

Fidelity NetBenefits (Elan) is still not working as of 3/16 and 3/17.