FDP-102 Fidelity Credit Card and Elan Financial Services (QMac) [Edited]

John C.

The bug is back. The Fidelity credit card is not updating again. It took forever for this to get fixed in the fall of 2023. Maybe it can be resolved more quickly this time.

response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/xxxxxxxxxxxxxxx/poll",
"id" : "xxxxxxxxxxxxxxxxxxx",
"resource" : {
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2024-03-16T13:50:56.356711901Z",
"aggStatus" : "NEW"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "xxxxxxxxxxxxxxx",
"userModifiedAt" : "2024-03-16T13:50:56Z",
"modifiedAt" : "2024-03-16T13:50:57.12514763Z",
"clientId" : "xxxxxxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx",
"createdAt" : "2024-03-16T13:50:56.356762565Z",
"institutionId" : "xxxxxxxxxxxxxxxxxxxxxxx",
"name" : "Elan Financial Services"
},
"clientId" : "xxxxxxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Layout has been changed."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "xxxxxxxxxxxxxxxxxxxxx",
"isProcessing" : false
}

BrianA

Same here, running Quicken for Mac 7.6.1.

Connection to Elan Financial Services. is unavailable right now. Please try again later. If this error persists for more than 24 hours, please contact Quicken care. (FDP-102)

Details: Retry. Layout has been changed.

Error Code: FI_TIMEOUT (FDP-102)

mmcdon1013

Same issue for me Quicken for Mac 7.6.1.

Jon

The problem might be on Elan's side. When I log into Elan's web site I can see my account balance but not individual transactions, there are just a bunch of loading bars that never go away.

And of course it's a weekend, so I'd wait to see if things look better on Monday.

Tushar Talele

Same with me as of 16-March-2024 morning. (Quicken Mac Version 7.6.1 (Build 706.52627.100))

Lilrascal

Same thing here. Happened last year for a lengthy time also.

UpTheVoltage

This started on Friday (March 15) for me. It looks to be the same as the issue last fall. Quicken Mac is reporting WCC Code of CC-502.

Regina@

same here

Mercurius

Ditto for me.

Version 7.6.1 (Build 706.52627.100)

macOS 14.4

Ron Mellum

Perhaps the same issue as reported in:

https://community.quicken.com/discussion/7948487/fdp-102-fidelity-credit-card-and-elan-financial-services-qmac-edited

Ron Mellum

I had a chat with Quicken Support on this topic/issue. Here is their response:

Alright now since you were able to see on community this an open ticket and a know issue that has been already escalate it but unfortunately there is no estimated time frame of when this could be resolved

(spelling/grammar is theirs)

mljacobs

Same here.

Care Code: FDP-102
FI_TIMEOUT
Retry. Layout has been changed.

hungryhippo

Ditto.

mapleosb

Same this morning.

webakerjr

I have a similar problem with Quicken for Mac. Failure to update.

RandallK

Try disconnecting account and reconnecting in Settings>Download. Worked for me.

mStevens

My download suddenly started working today.

UpTheVoltage

Yep, I did not need to intervene. It's suddenly working again.

SRV64

I finally got quicken Mac to connect to Elan today after nearly down for a week. I had to reconnect with my Elan account through Quicken.

Quicken Anja

Hello All,

If you are still experiencing this error, this is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.