FDP-102 Fidelity Credit Card and Elan Financial Services (QMac) [Edited]

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John C.
John C. Member ✭✭

The bug is back. The Fidelity credit card is not updating again. It took forever for this to get fixed in the fall of 2023. Maybe it can be resolved more quickly this time.

response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/xxxxxxxxxxxxxxx/poll",
"id" : "xxxxxxxxxxxxxxxxxxx",
"resource" : {
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2024-03-16T13:50:56.356711901Z",
"aggStatus" : "NEW"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "xxxxxxxxxxxxxxx",
"userModifiedAt" : "2024-03-16T13:50:56Z",
"modifiedAt" : "2024-03-16T13:50:57.12514763Z",
"clientId" : "xxxxxxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx",
"createdAt" : "2024-03-16T13:50:56.356762565Z",
"institutionId" : "xxxxxxxxxxxxxxxxxxxxxxx",
"name" : "Elan Financial Services"
},
"clientId" : "xxxxxxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Layout has been changed."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "xxxxxxxxxxxxxxxxxxxxx",
"isProcessing" : false
}

Comments

  • BrianA
    BrianA Member ✭✭
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    Same here, running Quicken for Mac 7.6.1.

    Connection to Elan Financial Services. is unavailable right now. Please try again later. If this error persists for more than 24 hours, please contact Quicken care. (FDP-102)

    Details: Retry. Layout has been changed.

    Error Code: FI_TIMEOUT (FDP-102)

  • mmcdon1013
    mmcdon1013 Member
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    Same issue for me Quicken for Mac 7.6.1.

  • Jon
    Jon SuperUser, Mac Beta Beta
    Options

    The problem might be on Elan's side. When I log into Elan's web site I can see my account balance but not individual transactions, there are just a bunch of loading bars that never go away.

    And of course it's a weekend, so I'd wait to see if things look better on Monday.

    Quicken Mac subscription. Quicken user since 1990.

  • Tushar Talele
    Tushar Talele Member ✭✭
    edited March 16
    Options

    Same with me as of 16-March-2024 morning. (Quicken Mac Version 7.6.1 (Build 706.52627.100))

  • Lilrascal
    Lilrascal Member
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    Same thing here. Happened last year for a lengthy time also.

  • UpTheVoltage
    UpTheVoltage Member ✭✭
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    This started on Friday (March 15) for me. It looks to be the same as the issue last fall. Quicken Mac is reporting WCC Code of CC-502.

  • Regina@
    Regina@ Member ✭✭✭
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    same here

  • Mercurius
    Mercurius Member ✭✭
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    Ditto for me.

    Version 7.6.1 (Build 706.52627.100)

    macOS 14.4

  • Ron Mellum
    Ron Mellum Member ✭✭✭
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    I had a chat with Quicken Support on this topic/issue. Here is their response:

    Alright now since you were able to see on community this an open ticket and a know issue that has been already escalate it but unfortunately there is no estimated time frame of when this could be resolved

    (spelling/grammar is theirs)

  • mljacobs
    mljacobs Member ✭✭
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    Same here.

    Care Code: FDP-102
    FI_TIMEOUT
    Retry. Layout has been changed.

  • hungryhippo
    hungryhippo Member
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    Ditto.

  • mapleosb
    mapleosb Member ✭✭✭
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    Same this morning.

  • webakerjr
    webakerjr Member ✭✭
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    I have a similar problem with Quicken for Mac. Failure to update.

  • RandallK
    RandallK Member
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    Try disconnecting account and reconnecting in Settings>Download. Worked for me.

  • mStevens
    mStevens Member ✭✭
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    My download suddenly started working today.

  • UpTheVoltage
    UpTheVoltage Member ✭✭
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    Yep, I did not need to intervene. It's suddenly working again.

  • SRV64
    SRV64 Member ✭✭
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    I finally got quicken Mac to connect to Elan today after nearly down for a week. I had to reconnect with my Elan account through Quicken.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 20
    Options

    Hello All,

    If you are still experiencing this error, this is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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