Check Pay Requested, Not rec’d by vendor, Not Paid by Bank. Why?

oriddick2

A certain Check Pay - Payment Status reads:

02/23/2024 Payment Initiated

The following Fields were correct: Payee, Address, Amount, From Account, Check Number, and Payment Method (Check Pay)

03/06/2024 Payment Date

03/11/2024 Estimated Delivery Date

Then, if you select “Preview” [check] at the bottom of the Payment Status screen, I see the only info missing on this check preview, was the Address. Aha !!

Did Quicken actually mail a check or not? That is the question. Quicken would not mail a check payment that does not have an address on the check , would they?

Here is what I know today -- 03/25/2024:

My creditor did not receive the payment – thus I now have a prior balance AND a ‘late fee’ on my new bill. My bank reconciliation is current and shows this Check Number 9xxxx open and outstanding.

O, Master Quicken Person, what actions do you recommend for me ?

Will Quicken close the mail address gap for the check payment status? I mean the gap where the payment status shows an address in your control records, BUT your actual check does not get to the creditor with no address to send to.

That is just a suggestion.

UKR

As just another Quicken Community user I'd suggest that …

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.