Market value change not working since update R55.15

carljh

The Market Value Change is not working on the My Money page since updating to R55.15. The various securities update OK but do not change in the Investment Account Activity: Month to date. The only way I can get them to update is to do a validate (which shows no problems) but will not do it automatically anymore.

Quicken Kristina

Hello @carljh,

If the issue started when your Quicken updated, and running a Validate temporarily "fixes" the problem, then it's possible the issue you're seeing is a file specific issue. If possible, please try restoring a backup from before the issue started and check to see if the issue is resolved in the newly restored file.

Please let me know how it goes!

carljh

Thanks for the reply. I restored a file from before the update and tried entering a new stock price, but it still does not show in the Market Value Change.

Quicken Kristina

Thank you for your reply,

Next, I suggest that you try creating a copy of your data file, which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates. Note: There is no need to "shrink" your file unless you believe older data in the file may be causing the issue.

It's important to know that all online services will be disconnected in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID. Please check to make sure the issue is resolved before reconnecting everything.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!

carljh

Thanks for getting back to me. Followed your instructions but still unable to refresh the Market Value Change field so have reverted back to my original file. I have Quicken on my laptop also and the same problem on there too.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance since they have access to tools that we on the Community can't access and they are able to escalate the issue as necessary. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

carljh

Thank you for your reply. Is there an email address that I can contact support on as the problem is that I am in Australia, and it is not really practical for me to contact them by phone?

Thanking you very much for your help.

Quicken Kristina

Thank you for your reply,

There isn't an email address for Support, but the link I provided does give an option for chat. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week (closed on holidays).

I hope this helps!