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Please put Synchrony cc-800 errors on known issues list

Jay Gourley

I'm getting the cc-800 errors on my Amazon Store Card account managed by Synchrony. The errors occur with every one-step update even though the transactions still synchronizing as expected. A search for "Synchrony cc-800" shows this is a recurring nuisance. The problem disappeared for several days a few weeks ago but then returned. It's only a nuisance since functionality is not affected.

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Quicken Jasmine

Hello @Jay Gourley,

When did the CC-800 error begin this time?

Thanks!

Jay Gourley

I'm not sure exactly, Jasmine. It's been more than a month though. Except for a single stretch of a few days when the errors mysteriously disappeared, they've occurred with every One-step update. I typically update every day. As you see from the Community going back a year, the problem has been reported before. To repeat what I posted, the transactions still download as they should.

sol65

I am experiencing this too although my CC-800 error with Amazon Store Card by Synchrony did start shortly after I restored from a backup a week or so ago. I have repeatedly deactivated and reactivated the online services even going as far as to delete the financial institution name between deactivating and then adding the service. All of this is to no avail. I'm not sure if my transactions are downloading as I haven't used the card in that period of time but I'll have some purchases in the next week and I can update this with the results.

Jay Gourley

Thanks, sol65. You are right to recognize the significance of whether the transactions synchronize. Please come back to this thread when you learn whether your transactions are downloading.

I reset my Amazon card account yesterday and the cc-800 errors stopped appearing on the next one-step update. I'll try to update this thread when the problem returns. I had reset that account several times before without effect.

Based on my experience the problem involved here may just trigger the recurring cc-800 errors that will then continue even if the underlying problem corrects itself. Until that happens, resetting the account has no effect, but after the underlying problem is corrected, resetting the account does stop the recurring errors. That may be all wrong, but it's consistent with my experience.

[Deleted User]

I have found that to correct the CC-800 errors are stop them coming back, you need to deactivate all account using EWC or EWC+.

Here are some steps I written that may help -

Make a backup of your data file.
Go to your Account List and deactivate all accounts using EWC or EWC+ by clicking the "Edit" button and going to the Online Services tab. Do not change anything on the General tab.
Then "Activate" your accounts by clicking on "Activate Downloads" in the Transaction Download column. The accounts will be activated by each financial institution, so you might not need go into each account.
For accounts using EWC+ some users report that reconnecting by clicking on the "+" or by clicking on "Add Account" in the Account List is the only way to get their accounts to reactivate properly.
Go through the activation process, entering your user ID and password. When it comes to the "Add Account" screen where it lists all accounts, carefully link each account to the existing account on Quicken. It is critical that you double check every connection, even if the accounts are already linked. If any of your accounts use EWC+, there will be some additional authentication steps before you get to this screen on Quicken.
After you have activated all your accounts, close and reopen Quicken, and then try an OSU again. If you get any errors, go to the account register and do an "Update Now", and then try an OSU again.

This process has worked consistently for me in fixing the CC-800 errors.

sol65

I'm relatively sure but not 100% certain that my transactions are downloading before I get the CC-800 error. I deactivated the services on the account, made a new account in Quicken Classic, and then set up online services on the new account. This time it downloaded about 2 months of transactions on the initial setup and did not display the error. After that I initiated a new download and received the CC-800 error as usual.

Is this a known issue that affects all users who have this account? It's interesting that it does not happen with the similar Lowes and JC Penney accounts, although in my case the affected Amazon is my login and Lowes and JC Penney belong to my wife. They all download into the same Quicken Classic data file.

[Deleted User]

@sol65 to permanently resolve the C-800 errors you need to deactivate ALL accounts using EWC or EWC+, not just the ones with the CC-800 errors. Please see my earlier comment above.

If you have a lot of accounts, it may be time consuming, but it is the only way I have found to effectively eliminate multiple CC-800 errors.

Jay Gourley

I doubt the solution from @QuickUserPSP is necessary, though I accept his claim that can work. The problem with that solution, if I understand it correctly, is that it can take several tedious hours for someone with lots of accounts, and each step would be subject to a careless error. Everyone has his own discount rate for time spent fiddling with Quicken, but for me, a error like this would not justify that effort. Recall that the issue I reported involves an entirely spurious error. Synchronization of the account still works as it should. The issue here is a simply nuisance error message.

And even then, the involved procedure of severing all accounts and reactivating them may not be necessary. As I said in an earlier post, after weeks of getting the cc-800 error for the Amazon Card account on every update and on two different stretches last year and this year, and even after repeated failed attempts to correct the problem with resets and reactivations, the problem disappeared recently after I again reset the account.

sol65

https://community.quicken.com/discussion/comment/20426997#Comment_20426997

I'm going to use the Amazon Store Card soon and then I'll know if this is just a nuisance error message. If so I'll ignore it as @Jay Gourley does and if not I will do the time consuming although straightforward fix as recommended by @QuickUserPSP

sol65

https://community.quicken.com/discussion/comment/20427001#Comment_20427001

And now, just shortly after my previous message, the error no longer occurs.

[Deleted User]

@sol65 I am glad it seems to be working now, but please verify that your accounts are actually updating by going into your account list and verifying that the date and time in the Last Download column are current. If they aren't then that is a related issue along with the CC-800 error, and the correction would be the same as for the CC-800 error.

sol65

https://community.quicken.com/discussion/comment/20427011#Comment_20427011

Thank you! Yes, the times and dates in that column match my last update as expected.

Jay Gourley

Hi,, Sol65. Given the small number of reports here, I'm sure it doesn't affect all users with Amazon Store Card accounts. I am not clear from your posts if your Amazon transactions were synchronizing when you get the error. So I'm not sure if your issue is a synchronization issue or an issue with a spurious error message. The issue I originally reported in this thread was the spurious error. My transactions were synchronizing as if there were nothing wrong. But despite that, I got the cc-800 error on every one-step update.

sol65

https://community.quicken.com/discussion/comment/20427015#Comment_20427015

FYI Amazon store card continues to properly download transactions and the displaying of the CC-800 error continues but is merely a nuisance.

Jay Gourley

My cc-800 errors for the Amazon store card returned. I am the author of the original post in this thread. As explained above, the issue involves a Quicken desktop installation that successfully updates transactions in an Amazon store card (Synchrony) account but produces a spurious cc-800 error with every one-step update. My experience with this recurring problem has led me to the following best practice.

Since the error is spurious, I ignore it for a few weeks. The only procedures I know of to immediately eliminate the error messages involves long tedious action subject to careless errors. I'll often check the date of my last downloaded transaction in the Amazon Store Card account record in Quicken to be sure the errors are still spurious. Then after a few weeks, I reset the account in the Online Services tab of Account Details. If that has no effect, I'll wait a few more weeks and try again. In my experience, the resets plus passage of time, will eventually correct the nuisance cc-800 error messages but only for awhile. I have not had success with repeated resets or disconnects/reconnects within a short time after those procedures failed. And I have not seen the problem disappear on its on without resetting or disconnecting the account.

That practice is a result of experience, not understanding. So I'm sure there are better practices available. But since the cc-800 errors in this case are meaningless, it's not worth my time to understand the problem without help from Quicken.

[Deleted User]

The process outlined below works for me 100% if the time to resolve multiple and reoccurring CC-800 errors. The key is to deactivate all accounts with EWC or EWC+ before reactivating any account.

First do a Validate and Super Validate on your current data file:

Validate:

Go to File in Menu Bar
Click Validate and Repair File...
ChecK Validate File
Click OK
Close the Data Log

Super Validate:

Go to File in Menu Bar
Hold CTRL + Shift and click Validate and Repair File...
Check Super Validate File
Click OK
Close the Data Log

Deactivate online services for all accounts using EWC or EWC+

Make a backup of your data file.
Deactivate all accounts using EWC or EWC+.
Do not deactivate any accounts using DC or WC.
Clear out the Financial Institution Name and Password in the General tab. You can leave them in. If you do, it will save you some steps in the reactivation process, but if you have had issues or errors with your sign on, then it is safest to clear these fields out.

After the online services have been deactivated, then reactivate all accounts.

Go the Account List, then "Activate" your accounts by clicking on "Add Account" at the bottom of the Account List window. You can also click on "Activate Downloads" in the "Transaction Download" column. The accounts will be activated by each financial institution, so you might not need go into each account.
Go through the activation process, entering your user ID and password. When it comes to the "Add Account" screen where it lists all accounts, carefully link each account to the existing account on Quicken. It is critical that you double check every connection, even if the accounts are already linked. If any of your accounts use EWC+, there will be some additional authentication steps before you get to this screen on Quicken.
After you have activated all your accounts, close and reopen Quicken, and then try an OSU again. If you get any errors, go to the account register and do an "Update Now", and then try an OSU again.

Please note that you can also reactivate your accounts by going into the "Online Services" tab in Account Details, but some users have found that that that doesn't always work for accounts using EWC+ that requires authentication from the financial institution.

Give these steps a try and see if it resolves your issues. Please let me know if you have any questions.

Jay Gourley

Thanks, QjuickenUserPSP. For me, that solution is overkill for this insignificant problem. And it's not clear if it applies to this issue, which involves only a spurious error kand no other problem.