NelNet FDP-155 issue still after marked resolved

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dan.greenberg.ct
dan.greenberg.ct Member ✭✭✭
in Errors and Troubleshooting (Mac)

I'm still getting the above error connecting to NelNet though the issue was marked as resolved this morning. I can log in on their website and tried disconnecting and reconnecting in Quicken but without success. Any idea for next steps?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @dan.greenberg.ct,

    If you are still experiencing an issue after the alert has been resolved then we suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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  • dan.greenberg.ct
    dan.greenberg.ct Member ✭✭✭
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    Thank you.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @dan.greenberg.ct,

    Of course.

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • centking
    centking Member ✭
    edited April 10
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    But why was the ticket closed and the issue is not resolved. Why [Removed - Language] do I have to call again and open another ticket. I think I will be requesting a refund [Removed - Disruptive/Profanity]!

  • centking
    centking Member ✭
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    Oh and what was your resolution ???

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