UPDATED! 9/6/24 Quicken Windows - "Please check your internet connection" Error

Quicken Anja
Quicken Anja Moderator mod
edited October 7 in Alerts, Online Banking & Known Product Issues

We've noticed that some users are experiencing problems with Quicken Windows. The first screen appears when the consumer opens their software: "Please check your internet connection."

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10948902)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 4/4/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 4/11/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 6

    UPDATE 9/6/24

    If you encounter this issue, please report it through the Quicken program by going to Help>Report a Problem and sending a problem report with the log files attached. Please reference Ticket# 10948902/CTP-10676 in the description of the issue. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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