Online Error [OL-295-A] Can't Add Fidelity Inv

DittoDan

For the last two years I have tried to add Fidelity Investments to Quicken Classic Deluxe. I just updated Quicken and was hoping they fixed the issue. Unfortunately, I still have the problem…☹️

When I try to add Fidelity, I get this error:

During the last online session, Quicken encountered an online error [OL-295-A]

I go to the Quicken website made for those error codes, and follow everything on them, to no avail.

I call Fidelity, they say its the Quicken Software.

I call Quicken, they say something is wrong with Fidelity's website.

Quicken is listed as an OK app to get through my Window's firewall.

I have about 8 other accounts, Venmo, PayPal, a credit union, a bank, Capitol One credit card, and 3 credit card accounts at Chase. All of these accounts were added without problems.

I have checked my Log name & PW multiple times.

I have a Window 10 PC laptop, fully updated. I can't put Windows 11 on it due to some hardware issue.

I use Windows Firewall and Windows Security (Anti-virus), no other 3rd party protection software.

I have searched this forum, YouTube and the internet, but no help. I was hoping some progress has been made on this topic.

Any ideas?

Thank you,

Dan
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Quicken Jasmine

Hello @DittoDan,

Could you please provide me with the ticket number that was given to you during your interaction with Quicken Support?

Thanks!