ONGOING! 4/15/24 Navy Federal Credit Union error HTTPS 500 & 400 when customers try to reauthorize

Quicken Kristina

Customers are reporting that they are getting the prompt to reauthorize, but are unable to complete the process. They get the redirect to Navy Federal Credit Union’s website, are able to login, review info, select the accounts to share, and then, instead of going back to Quicken, they get an error message. 

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 10953302/CTP-9585)

Quicken Kristina

UPDATE 4/8/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 4/15/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!