Blue Federal Credit Union - FDP-163 Invalid Wareki year. login post param didnt match
Blue Federal Credit Union (formerly Warren Federal Credit Union) switched to a new online banking platform on April 2, 2024. Coincident with that change, Quicken downloads no longer work. The error is "FDP-163 Invalid Wareki year. login post param didnt match".
A bit of research revealed that this happens when financial institutions change to a new service provider. That change requires a change of scripts on the Quicken side to accommodate the new service provider. I assume Quicken needs to work with the financial institution to resolve this problem. Is that correct?
Answers
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Hello @bill_flynn,
Please take a moment to review this error-specific support article regarding error FDP-163.
As stated in the article if the error persists for more than a few days and there are no Alerts posted for this financial institution and error in the Community (which there currently are none), then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.
We apologize for any inconvenience! Thank you.[Edited to Correct Support Article Link]
-Quicken Anja
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Hi Anja,
Thanks for your reply. The "support article" link you provided is for error 105 not 163 and is for Quicken for Mac and I'm using Quicken for Windows.
Bill…
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I, too, am getting error FDP-163 when trying to connect Quicken to Blue Federal Credit Union. I'm on a Mac running Quicken Classic. How do we elevate this so it's an active "known issue" with an alert?
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Hi Jason,
This morning I notified Blue FCU about this problem. The woman I spoke to could only take down my information and said that someone would be in touch with me in about 48 hours, so maybe Friday. I'll post any updates from Blue here.
Bill…
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Thanks, Bill!
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I apologize for the confusion, I went ahead and edited my initial response to link the correct support article. However, since you are on Quicken for Windows the article still wouldn't apply. I was under the impression you were using Quicken for Mac due to the error you are receiving. So instead, please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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I spoke with Blue FCU tech support this morning (4/5/24) and here is a summary of what they told me about this problem.
Blue is aware of this problem and they are working to fix it.
This problem is number two on their priority list.
There is no estimate of when this problem will be fixed.
In the meantime, you can manually download transactions from your account(s) on the Blue Web site. From your account, on the Transactions tab click the downward pointing underlined arrow at the top right. A pop-up menu will appear from which you can choose to download your transactions in various formats. See the screenshot below.
On April 2, 2024 Blue changed service providers for their online banking services.
The new service provider is not currently configured to work with Quicken for Blue and this is what is preventing members from having their Quicken download from Blue.
The failure that you see in Quicken, is actually coming from Blue's old service provider.
IMPORTANT: If you are experiencing this problem, call Blue or send them a message and let them know that you are having this problem. Blue said the more members that call, will boost the priority for fixing this problem.
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Thanks, Bill. I'll call this morning.
Side note: the error code changed today. Instead of getting a FDP-163 like I have previously, it's now FDP-102.
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The manual download of Quicken transactions suggested by Blue FCU does not work because it downloads EVERYTHING (444 transactions in my case) which, if you Accept the downloaded transactions, creates a HUGE amount of duplicate entries in Quicken. So don't do this.
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To avoid this: Select the account you want. At the top of the transactions list, select the "Filter" button. Enter the from/to dates you want. Select the download icon ("down arrow") to download transactions to a Quicken import file and import to Quicken.
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Last week, I also called Blue Federal Credit Union and received the same story: known issue since changing to "Blue Digital" and it's a "top priority" with no ETA. Agree that to manually import transactions for multiple accounts is a pain.
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I received comms last week from BFCU stating that connect/download function is working and available. I was able to connect all of my BFCU accounts, however, the connection always emails or texts a 6 digit two-factor authorization (2FA) code to me. So one must babysit the download/update rather than walk away. Other than this inconvenience, the downloads appear to operate correctly for my accounts.
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Hi Paulio,
Thanks for the update, but for me it's still not working. When it displays the list of my accounts, the account names are still all gibberish.
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I neglected to mention that I too had "gibberish" account numbers at first. But looking closely, the last couple characters did appear and I was able to decipher which accounts to match. ie "S02", "S03", etc. It was a pain as I have several accounts, but once matched they all communicated. Can't defend the gibberish/hexadecimal nonsense or the 2FA required at every download, definitely needs improvement. Hope this helps.
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I did see those sub-account numbers. My problem is my wife and I both have multiple accounts and we both have access to each other's accounts, so I see multiple S02, S03, etc., accounts with no way to tell one from the other. :-( I'll give BFCU until June 2nd to get this fixed, which will be three months since they broke Quicken downloads at which point I'll be looking for a new CU.
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Spoke with "Michael" at BFCU. He said that exposing more of the account number is on the IT to do list. Also, they are working on the 2FA issue, as several members have complained about it interfering with Quicken overnight automatic updates.
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