How to update my checking account to use EWC+ without totally screwing up the reultant reigister.

streetwolf

For the longest time my Santander Bank, N.A. checking account includes transactions that have not been posted in my available balance. As a result I have to manually download updates from their website to create an OFX file. I have to be cognizant of any transactions that are in pending status. Over the years I have developed strategies to deal with this.

I would really like to use EWC+ but haven't been able to because of the aforementioned situation. It appears that the latest update might be as fix for my problem:

However, when I select to improve my connection to EWC+ and ultimately get to the point where my checking account is displayed as a new account I link it to my existing checking account. Doing this royally screws up the values in my checking account register. When I Validate and Repair my checking account I get a lot of errors about some bad transactions which were removed and an attempt to fix them only partially worked.

So what am I doing wrong? Will I ever be able to change to EWC+ or am I destined to update my transactions manually. Also, is this new feature I stated above would really solve my problem using EWC+ if I could even upgrade to it properly?

Any help on the matter will be greatly appreciated.

Quicken Kristina

Hello @streetwolf,

To clean up the mess it made in your register, if you haven't done so already, please try restoring a backup from before you connected/reconnected the account.

It is possible that duplicate transactions are partly to blame for what you're seeing, since there's a risk of duplicate transactions when you connect/reconnect an account, especially if it was updating via a different connection method previously. That said, the Validate finding/fixing problems with transactions also indicates there may be file issues affecting that account that are throwing off the balance.

To troubleshoot this issue, first backup your Quicken file, then go to Tools>Add Account, follow the prompts, and instead of linking to the existing account, try adding it as a new account. Once the account is added, review it to make sure everything is correct. If it looks good, then you would want to copy/paste any missing history from the old account, and use the newly added account going forward (once the needed information is moved to the new account, you can mark the old account as separate or just delete it from your file).

I hope this helps!