Two IDs- Quicken cancels one

donaldavis Member, Windows Beta Beta

My spouse has an American Express card; I have an American Express card— and they have to be under separate IDs (this creates four card numbers, but two are "additional user" that cannot access the account online. One Step Update could handle this until a few days ago and now it wants to "cancel" one of the accounts after each update (when I "fix" one, the other is deleted and visa versa). What's going on?


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @donaldavis,

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly by phone or chat for further assistance as this issue will likely require an escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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