citi costco visa won't download

Michael R
Michael R Member ✭✭✭
edited June 22 in Download, Add/Update Accounts (Windows)

My account was out of sync so i reset it an tried to down load. I get this screen each time now.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Michael R,

    Since this issue is happening on the website, rather than in Quicken, I recommend that you backup your file and follow these troubleshooting steps:

    1. Temporarily disable security extensions such as pop up blockers, ad blockers, and anti-virus extensions in your default browser.
    2. If the issue persists, try clearing cache and cookies on your default browser.
    3. If the issue still persists, try temporarily setting a different default browser.
      1. Browsers that are known to cause issues with OAuth are Brave, duckduckgo, and kaspersky's secure browser.

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Michael R,

    I haven't heard back from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Michael R
    Michael R Member ✭✭✭

    thanks i am all set. now . i called in and got help

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow up,

    I'm glad to hear Support was able to help you resolve the issue.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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