citi costco visa won't download

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Michael R
Michael R Member ✭✭
edited April 6 in Download, Add/Update Accounts (Windows)

My account was out of sync so i reset it an tried to down load. I get this screen each time now.

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Michael R,

    Since this issue is happening on the website, rather than in Quicken, I recommend that you backup your file and follow these troubleshooting steps:

    1. Temporarily disable security extensions such as pop up blockers, ad blockers, and anti-virus extensions in your default browser.
    2. If the issue persists, try clearing cache and cookies on your default browser.
    3. If the issue still persists, try temporarily setting a different default browser.
      1. Browsers that are known to cause issues with OAuth are Brave, duckduckgo, and kaspersky's secure browser.

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Michael R,

    I haven't heard back from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

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