keybank Code: FDP-106

scarpenter24
scarpenter24 Quicken Mac Subscription Member ✭✭
edited May 9 in Errors and Troubleshooting (Mac)

Anyone else getting this error code for Keybank? I haven't been able to connect and it says accounts don't match.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @scarpenter24,

    To troubleshoot this issue, please backup your Quicken file, then follow these steps from this article on FDP-106 errors:

    Step 1: Deactivate the account(s)

    1. Go to the Accounts menu and choose Hide and Show Accounts.
    2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
    3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
    4. Click the Settings icon in the bottom right corner of the screen.
    5. Select the Downloads tab.
    6. Click on Disconnect Account.
    7. Click Done. Do this on each account with this FI. 
    8. Quit Quicken.

    Step 2: Reactivate and link the account(s)

    1. Reopen Quicken.
    2. Go to Accounts > Add Account.
    3. Type the name of the financial institution, make the appropriate selection, then click Continue.
    4. Enter your login credentials and click Continue.
    5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

    NOTE: this process will download up to 90 days of transactions from your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

    Please let me know how it goes!

    Quicken Kristina

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  • iyusaf
    iyusaf Member

    I received the same error from KeyBank. I've tried following the steps listed above and it's still broken. I also tried toggling third-party access on the KeyBank website. The configured connection suddenly stopped working today. Can someone on the Quicken side reboot their PC please?  ¯\_(ツ)_/¯

  • iyusaf
    iyusaf Member

    Update: the Quicken Web Connect to KeyBank magically started working this morning. This is good but it would also be good to know what happened between Quicken and KeyBank.

  • scarpenter24
    scarpenter24 Quicken Mac Subscription Member ✭✭

    Yup, started working again this morning. Thanks for the replies. Sure would have been nice to be notified of any glitches between the systems.

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