Issues updating Edward Jones accounts (QWin)

System
System Member admin
edited May 30 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Edward Jones connection error 15500

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  • rhuffman
    rhuffman Quicken Windows Subscription Member

    Also having problems with EJ account updates. Last time mine updated was March 15, 2024, since then it always fails.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rhuffman,

    To help troubleshoot this issue, please provide more information. What error messages/error codes are you seeing when you try to update? If you're not seeing any errors, then please describe what happens when you try to update.

    I look forward to your reply!

    Quicken Kristina

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  • Brad L Vandermoon
    Brad L Vandermoon Quicken Mac Subscription Member ✭✭✭

    @rhuffman I did once have an issue with Ed jones accepting passwords from quicken with special chars in it. It worked for longest time and then stopped. Anyhow, I changed the Ed Jones password to only have alphanumerics and it worked.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rhuffman,

    I haven't heard back from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

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