I can't download and install R55.26 Quicken Classic

tngamble
tngamble Quicken Windows Subscription Member
edited May 11 in Installing and Updating (Windows)

I am currently running R55.15 on Windows 10. I say yes when asked if I want to update. The update starts and gets to extracting files but fails with a "An error occurred" "The update failed to download.". I tried restarting my PC but still get the error message. What do I need to do?

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Best Answer

  • tngamble
    tngamble Quicken Windows Subscription Member
    Answer ✓

    That worked. The download didn't complete on first attempt but allowed me an option to resume. It took about 4 times of resuming the download to complete the 275MB file. After completing the download, the install was successful and I am up running on R55.26. Thank you.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tngamble,

    To start with, I suggest you try downloading and installing R55.26 via the Manual Patch found in this support article instead and see if it works.

    Let us know how it goes! 

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • tngamble
    tngamble Quicken Windows Subscription Member
    Answer ✓

    That worked. The download didn't complete on first attempt but allowed me an option to resume. It took about 4 times of resuming the download to complete the 275MB file. After completing the download, the install was successful and I am up running on R55.26. Thank you.

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